Política de reembolso
Last Updated: July 20, 2026
At Wild Wire West, each piece is handmade and created specifically for you. Because our jewelry is custom, personalized, and made-to-order, all sales are final and we do not accept returns or exchanges.
Please review all product details, sizing information, and customization selections carefully before placing your order.
Damages and Issues
We take pride in the quality of our handcrafted jewelry and want you to be satisfied with your purchase.
Please inspect your order immediately upon delivery. If your item arrives:
- Damaged
- Defective
- Or you received the wrong item
You must contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will review the situation and determine the appropriate resolution. If the item is determined to be defective or damaged in transit, we may offer a repair or replacement at our discretion. Refunds are not guaranteed and will only be issued if a repair or replacement is not feasible. Any approved refund will be issued to the original payment method used for the purchase.
Lost or Missing Packages
Wild Wire West is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier after they leave our facility. If you experience a delivery issue, please contact us and we will make reasonable efforts to assist you with filing a carrier claim when applicable.
Custom & Personalized Items
All customized and made-to-order pieces are non-refundable and non-returnable. Variations in size, finish, or slight design differences are part of the handmade nature of our jewelry and are not considered defects.
Exchanges
Because all pieces are custom-made, we do not offer exchanges.
Order Cancellations
Orders may not be canceled once production has begun. Because production often begins shortly after an order is placed, cancellation requests cannot be guaranteed. If you need to request a change shortly after placing your order, please contact us immediately and we will do our best to accommodate your request; however, changes are not guaranteed.
Questions
If you have any questions about this Return & Refund Policy, please contact us:
Email: wildwirewestjewelry@gmail.com
Phone: (281) 692-5699
Mailing Address: PO Box 1251, Alvin, TX 77512, United States