Política de envío

Last Updated: July 20, 2026

At Wild Wire West, each piece of jewelry is handmade and crafted specifically for you. Because our items are custom and made-to-order, please allow additional time for production before your order is shipped. Shipping times begin only after your order has been completed and shipped.

Order Processing Time

  • All orders are carefully crafted after purchase. Production typically takes 10–15 business days, depending on the complexity of your custom piece.
  • Orders are processed in the order they are received unless otherwise stated.
  • Once your order is complete, it will be packaged and shipped promptly.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Methods

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We currently offer standard and expedited shipping within the United States. We currently ship to Australia, Brazil, Canada, Mexico, New Zealand, and the United Kingdom. International shipping destinations may change without notice; rates and delivery times will vary.
  • Wild Wire West is not responsible for delays caused by the shipping carrier, customs processing, or events outside our control.

Delivery Time Estimates

  • Standard U.S. shipping: 2–5 business days after your order has shipped
  • Expedited U.S. shipping: 1–3 business days after your order has shipped
  • International shipping: Varies by country; customs and local carriers may impact delivery times

Please note: These are estimates only. Wild Wire West is not responsible for delays caused by carriers, customs, natural disasters, or other unforeseen events.

High-Demand Periods

  • During times of increased demand, such as holidays, special sales, or seasonal events, production and shipping times may be longer than usual.
  • We will do our best to update estimated shipping times and keep you informed via email if your order is affected.

Order Tracking

  • Once your order ships, you will receive a tracking number via email or text.
  • You can track your package directly with the carrier to see estimated delivery times and updates.

Shipping Address

  • Please ensure your shipping address is accurate at the time of purchase.
  • Wild Wire West is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Damaged or Lost Shipments

  • Please inspect your order immediately upon delivery.
  • If your item arrives damaged or defective, contact us within 48 hours at wildwirewestjewelry@gmail.com with:
    • Your order number
    • Photos of the item and packaging
    • A brief description of the issue

We will review the situation and work with you to repair, replace, or otherwise resolve the issue at our discretion.

  • Once the package leaves our facility, title and risk of loss pass to you, and we are not responsible for lost, stolen, or damaged packages during transit.

International Shipping & Customs

  • For international orders, customers are responsible for customs duties, taxes, and fees imposed by the destination country.
  • Delivery times may be longer due to customs processing.
  • Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country.

Returned Packages

  • If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, the customer is responsible for any additional shipping charges required to resend the order.

Contact

For any shipping-related questions, contact us at:

Email: wildwirewestjewelry@gmail.com
Phone: (281) 692-5699
Mailing Address: PO Box 1251, Alvin, TX 77512, United States